Eric Hunley

Featured as a Novell success story:
http://www.novell.com/education/certinfo/eric_hunley.html/

Certifications include: MasterCNE, CCNA, CCDA, MCP, A+, Network+, I-Net+, and MMCP-Flash Designer

Author of the Upcoming Web Design with Macromedia Studio MX 2004 (April 2004) - Amazon Listing
Currently updating Professional Web Design: Techniques and Templates - 2nd Edition

Media Engineer - Lead Programmer (Universal Technical Institute):

Performed primary developmental programming tasks for e-learning modules.
Used Macromedia Flash MX 2004 to create learning interactions and audio synchronization in modules.
Utilized ColdFusion, MySQL, and XML for supplimental programming tasks.

Instructor and Course Developer (University of Arizona Extended University) :

Instructed and developed 20+ different courses including: Macromedia Flash 1&2, ActionScripting, PHP, Macromedia Fireworks, Macromedia Dreamweaver, Introduction to Computer and Web Programming, CGI Programming with PERL, Introduction to XML, JavaScript, XHTML, Uploading and Managing Content on Web Servers (Apache and IIS), MySQL, Novell Administration, CCNA, CCDA, Windows 2000 Professional, Windows 2000 Server, A+, Network+, Microsoft Word, Microsoft Excel Level 2, Microsoft Access, Microsoft Frontpage, and Hash Animation Master.
Redeveloped web content for XHTML course.
Supervising and rebuilding the Web Portfolio program at the Extended University for Webmaster Certification.
Consistent high student ratings; sample comments on the EU website: http://eu.arizona.edu/ctc/student_comments.html

Web Design Work (Various Clients)

Designed several Web Sites.
Use Macromedia Flash, Fireworks, FreeHand, Dreamweaver, ColdFusion, PHP, XML, Hand-coded HTML, MySQL, and PERL for development.

Supervisor Centralized Control Center (Nextel Communications ):

Supervised third shift in the Network Operations Center.
Responsible for over 200 business sites across the country.
Monitored and diagnosed over 350 routers and 800 Cisco switches across the Enterprise.
Utilized such tools as HP Openview and Ciscoworks 2000, in addition to the Cisco IOS.
Worked circuit issues with vendors and/or telephone companies (Telcos).

LAN/WAN Engineer (Nextel Communications ):

Opened 2 call centers in VA, Hampton Customer Care and Hampton Activations.
Performed all IT tasks at the 2nd call center and continued to assist the first call center.
Responsible for all Novell oriented tasks at the Hampton Activations Center and acted as consultant for Hampton Customer Care.
Assisted other areas like the New England Market with client ends to a Tree merge and Z.E.N. Works.
Set up and implemented Z.E.N.Works for both Call Centers.
1. Installed and used Z.E.N.Works 1.1 for both centers.
2. Upgraded to Z.E.N.Works 2.0 for new call center.
3. Configure policies, self-healing applications, workstation import, and Remote Control for both centers.
4. Supported 500+ users in original center from initial setup to all daily operations.
Supported over 200 users in second center (Hampton Activations).
Identified and resolved all issues locally with Cisco 7000 Series Routers and 6500 Switches.
1. Replaced ATM Interface, RIP Module, and FE Controller.
2. Used Password recovery and reconfigured a 7500 routers when they went down.
Installed and Implement Arcserve as a back up solution in Hampton Activations.
Was the Vantive (Help Ticket Database System) Administrator in Hampton Activations.
Created and improved upon desktop images to have consistent applications and updates for all users.

Computer Support Specialist (Gateway and US Army):

Technical Support Professional at Gateway. Top Performer in 1 st Quarter CCIP (Client Care Incentive Program).
Executive Response Technician at Gateway. Handled client letters on intense Technical and other customer service issues.
Assisted Senior Technical Support Professionals at Gateway.
Trained individuals on systems (Win '95, Win 3X, DOS, Microsoft Office Pro 4.3 - 97 etc).
Provided hands on and telephonic support to computer users at Fort Story.
Upgraded and supported the Network of both Fort Story (Including Y2K Response) and Fort Eustis Libraries.
Volunteer Technical Support for nowonder.com.
Provided 8-Track digital hard disk recording and mastering for local bands.

Training Supervisor (US Army):

Supervised personnel maintaining records for 264+ soldiers.
Briefed company's current status and training requirements to higher command.
Trained soldiers and leaders in various areas pertaining to mission.

Terminal Security Manager (US Army):

Set up computer systems (hardware and software).
Ordered and installed upgrades based on user needs.
Maintained the security on all 15 computers in the company.
Created presentations for higher command.

Writer Photo/Journalist (Freelance and US Army):

Wrote articles and have taken photographs for several civilian and military publications (including the Manhattan Mercury, The Kansas City Star, and Tidewater Entertainment Newspaper).
Served as the company's public affairs officer (US Army), writing articles, shooting photos and was a liaison for company events.

Supply/Accountability (US Army):

Maintained a $250,000+ ration yard with no losses.
Maintained over 120 pieces of equipment (vehicles, food service trailers and preparation equipment).

Education/Certification

Macromedia Certified Professional (Flash Designer), December 2002.
Microsoft Certified Systems Administrator, November 2002
Cisco Certified Design Associate, June 2002.
Internet Plus Certified Technician, COMPTIA, May 2001.
Cisco Certified Network Associate, Cisco, April 2000.
Master Certified Novell Engineer (Integrating with Windows NT), Novell, February 2000.
A Plus & Network Plus Certified, COMPTIA, May/August 1999.
Passed Networking Essentials Exam, Microsoft, August 1999.
College Level Courses: General Studies (60+ Credit Hours).
Diploma - Basic Transportation Management Course (Honor Graduate), U.S. Army Transportation School, Fort Eustis, VA, 1997.
Diploma - Primary Leadership Development Course, U.S. Army 101 st Airborne Division, Fort Campbell, KY, 1996.
Diploma - Cargo Specialist Course, U.S. Army Transportation School, Fort Eustis, VA, 1996.